Feedback is important for improving services, and satisfaction questionnaires are routinely offered. Questions ask about the following areas:
- supporting people and their family or friends
- providing information
- giving practical help and advice
- giving confidence
On a scale from 1 (Poor) to 5 (Excellent), the average rating for therapy provided through New-Pathways is currently 4.6. (with the maximum possible score being 5). This means a high level of satisfaction with New Pathways speech and language therapy.
© Katharyn Mumby 2014